How do I use the Online Store
All our products are listed on our website
To explore our product ranges click on the PRODUCTS link from either the main menu on any page of our website or click on the CATEGORIES menu on the l/h side of the HOME page – and click as appropriate.
Alternatively, you can be more specific by using our Search tool when searching for a specific brand, range or style of product (eg. Picnic tables, bollards or benches, or Kube), which will bring together everything we sell under that description.
How do I get a price?
Once you have located a product that you are interested in, the price (including Shipping, but excluding VAT) is automatically displayed. The price shown in the first instance will always be for the basic product, before any options have been selected.
As you select the various options you require, the price will automatically update (based on the selected options). Volume discounts are displayed next to the product but will only be applied when you add items to Cart/Basket. At this stage, all volume discounts and total costs are clearly displayed along with VAT.
Please note, you can keep changing the options to explore alternative choices and the price will just keep updating accordingly.
Once you are happy with your selection(s), either click the PROCEED TO CHECKOUT to complete your purchase, or click the CONTINUE SHOPPING button to add further items.
Once you have selected all the products you require and have them in your basket, click PROCEED TO CHECKOUT to complete your order – and then follow the on screen instructions. Even at this stage you can still decide to continue shopping (see link at the bottom of the page) or even leave the site completely to view and compare alternatives elsewhere. Your basket will still be there when you return.
If something is unclear or you have further questions, or you would simply like further advice, please do not hesitate to contact us. We will be pleased to help. You can speak to us on 01366 310500, email us at: firstname.lastname@example.org or message us using the form on the Contact Us page.
Can you provide a formal quotation?
Yes we can! We are able (and often asked) to provide formal PDF quotations by email, which can then be shared (electronically or printed) with other interested parties in the decision making process. This is especially useful where decisions need to be made by a committee or a group of people.
Simply contact us using one of the contact methods detailed above, providing us with as much information as you can – about the product(s) required, quantities, sizes, colours, customisation requirements – and any other relevant information. Please also don’t forget to provide your name and contact details – company or organisation name (if applicable), email and telephone contact details – so we can check back with you if anything is unclear. Quotes can also be updated once you have narrowed down your options.
Do you offer a bespoke or customisation service?
Yes, we can accommodate various forms of customisation for bespoke products. For product quotes where customisation or bespoke items are required, please call us on 01366 310500 to discuss those requirements before ordering or requesting a quotation
Do you offer an installation service?
Yes, although most of the products we sell are designed to be realtively easy to install, and all are supplied with installation or assembly instructions (where appropriate). In most cases customers elect to use a local builder/contractor for their installation because this often works out cheaper. However, we are able to offer a complete supply and install service nationwide, using one of our approved installation contractors. Please request further information if this service is required.
What are your payment terms?
For local authorities, schools, churches, charities and regular customers with an account we offer 30 day credit terms (from despatch of order). For all other customers we politely request payment in advance via the website – or we can supply a pro-forma invoice if requested
Do you offer any discounts?
Yes – Discounts are available on bulk orders and these discounts have been built into our online store.