FAQ’s

How do I use the Online Store

All our products are listed in our ONLINE STORE.

To explore our product ranges click on the store link above or select ONLINE STORE from the main menu on any page of our website to see a drop down directory of our various Collection options – and click as appropriate.

Alternatively, you can be more specific by using our SEARCH PRODUCTS tool when searching for a specific range of products (eg. Picnic tables, bollards or benches), which will bring together  everything we sell under that description.

How do I get a price?

Once you have located a product that you are interested in, the price is automatically displayed. The price shown in the first instance will always be for the basic product, before any options have been selected (and – please note – also excludes VAT).

To get the exact price for the product you require (to your specifications) either click the BUY NOW button or click on the product picture. Note – Clicking BUY NOW does not take you to check out until you have specified all your options!

Once on the product specific page you can then specify your own option requirements, giving quantity, size and colour as appropriate (and sometimes other options). Each time you specify a change to the basic item, the price will automatically update with a new price to reflect those revised requirements. Please note, you can keep changing the options to explore alternative choices and the price will just keep updating accordingly.

Once you are happy with your selection, either click the GO TO CHECKOUT to complete your purchase (where you will also see the Shipping Cost), or click the ADD MORE button to move that item into your basket and go on to select either different items, or more of the same item with different specifications.

Once you have selected all the products you require and have them in your basket, click CHECKOUT to complete your order and then follow the on screen instructions. Even at this stage you can still decide to continue shopping (see link at the bottom of the page) or even leave the site completely to view and compare alternatives elsewhere. Your basket will still be there when you return.

If something is unclear or you have further questions, or you would simply like further advice, please do not hesitate to contact us. We will be pleased to help. You can speak to us on 01366 310500,  email us at: admin@kbsdepot.com or message us using the form on the contact us page.

Can you provide a formal quotation?

We are also able to provide formal quotations by email. Simply contact us using one of the contact methods detailed above, providing us with as much information as you can – about the product(s) required, quantities, sizes, colours, customisation requirements – and any other relevant information. Please also don’t forget to provide your name and contact details – company or organisation name (if applicable), email and telephone contact details – so we can check back with you if anything is unclear.

Do you offer a bespoke or customisation service?

Yes, we can accommodate various forms of customisation for bespoke products. For product quotes where customisation or bespoke items are required, please call us on 01366 310500 to discuss those requirements before ordering or requesting a quotation

Do you offer an installation service?

Most of our products are designed to be simple to install, and all standard products are supplied with installation instructions. In most cases clients elect to use a local builder/contractor for their installation. However, we are also able to offer a complete supply and install service nationwide, using one of the UK’s leading installation contractors. Please request further information if service is required.

What are your payment terms?

For local authorities, schools, churches, charities and regular customers with an account we offer 30 day credit terms. For all other customers we request payment on a pro-forma basis – or payment online

Do you offer any discounts?

Discounts are available on bulk orders and these discounts have been built into our online store.